Returns

  • Please contact us if you are dissatisfied with an item and would like to return it via email at parts@citysubaru.com.au
  • We will accept the return provided it is unused, within the original box/package and is in like new condition. Please do not cover any part number labels on the part box with tape, shipping labels or marker ink, We recommend double boxing an item for return to avoid any re-packaging fees. Refunds will not be authorized on items that have been altered, painted or re-surfaced. No refunds or exchanges after 30 days.
  • Returned Items ordered in error may be subject to a 15% restocking fee. Please do not return items to us COD or Postage Due, as these returns will be refused.
  • A valid VIN (Vehicle Identification Number) should be supplied with all orders. If a VIN isn’t supplied no returns will be accepted for items that do not suit your vehicle.
  • Electrical parts cannot be returned.